ISA ICSS FUNCTIONAL

[Former Member]

Hello Gurus,

I have recently entered the world of ISA - ICSS on the functional side & would like to get a good understanding of what exactly:

1)A functional role in ISA & ICSS is expected to do?

2)What are the various configurations, settings , step-by step process that needs to be maintained by a functional consultant in E-Commerce?

3)On a day to day basis, what should a Functional Consultant be doing?

If you Gurus can please help me understand this, it will be a big help.

At this point I'm not sure what part of ISA ICSS is being handled by a Technicak Developer & what are the other areas / consultants a functional person needs to work with & for what kind of information.

If somebody can please explain & email me documents related to this, I will be thankful.

Thanks everyone.

Regards,

Sri

[Former Member]

Hi Sri,

I may say your queries are quiet general to answer.

At most cases, functional will define the business process and map it into

the system configuration. ICSS which is Internet Customer Self Service function

where you as functional expected to activate some functions so that your

customer able to use some transactions/query to your system by themself.

On daily basis, a functional should make sure that necessary functions are

correctly configured and work as expected. While technical, may involve on

customization such as specific customize user fields or screen layout or

ABAP/BAdi program. But this again, each company / project team may have

different point of approach on how to do it.

Cheers,

Gun.