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Former Member

No data loaded in IT Service Management Analytics of FIORI Launchpad

Hello experts.

We have SAP SM 7.2 SP5. I have problem as note 2443904.

Resolution:

2. Either in SE24 (or SE80) on 7.20 SP05 and later, run CL_DSH_ODATA_UTILITY -> DELETE_ENTITY_CACHE

What IV_ENTITY_TYPE value I have to enter?

I have green indicators in SOLMAN_SETUP. At repeated activation progress is 1%

Help me this BW problem?

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6 Answers

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    Former Member
    Aug 10, 2017 at 08:06 AM

    Hello Dmitry,

    Even I had the same problem. Although not 100% sure of what solved my problem, I did do the following -

    1. Ensure the latest Solman SPS05 master/central note is applied

    2. solman_setup --> Basic configuration --> ensure the BW activation is successful (you can run again....no issues)

    3. run se24 --> CL_DSH_ODATA_UTILITY --> DELETE_ENTITY_CACHE (execute) no input required

    4. Configure 4.1 - Define Extraction setup again.... with Initialization checked. you can click show activation log to see the progress.

    5. Once the activation has completed....go to Extractor Administration and ensure the following Extractors are in place and are green....(after about a couple of hours)

    a. ITSM Change Management Extractor

    b. ITSM Incident Extractor

    c. Extractor for ITSM Incident Snapshot

    Note- you can go to expert mode and change the frequency of the these extractors to a low value temporarily just for testing.

    Hope this is helpful

    Deepak

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  • Aug 10, 2017 at 01:21 PM

    Hello Dmitry,

    Could you confirm that you have performed both the steps 4.1 and 4.2 as it is important to do step 4.2 because you need to provide your custom transaction type and do select save them.

    hence just activating bw doesnt mean you can see your custom transaction type so perform step 4.2 as well.

    kindly confirm

    thanks

    Prakhar

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  • Aug 10, 2017 at 01:22 PM

    Hello Dmitry,

    Could you confirm that you have performed both the steps 4.1 and 4.2 as it is important to do step 4.2 because you need to provide your custom transaction type and do select save them.

    hence just activating bw doesnt mean you can see your custom transaction type so perform step 4.2 as well.

    kindly confirm

    thanks

    Prakhar

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    Former Member
    Aug 13, 2017 at 06:49 PM

    Hello.

    I have done steps from Deepak Nemani.

    Basic configuration. Set Up SAP BW

    Configure BW Reporting

    4.1

    4.2

    But result is also 0 incidents

    What steps can I do to solve the problem?

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  • Sep 29, 2017 at 07:05 AM

    Hello!

    I have the same situation. All idicators are GREEN and i performed all activities again several times. I noticed that in Solman 7.2 there are new extractors:

    2428804 - What are the new extractor names - SAP Solution Manager 7.2

    E2E_SVCP_EXTRACTOR_MAIN no longer applicable
    E2E_SVCP_EXTRACTOR_MASTRDATA no longer applicable

    New extractors were introduced with SAP Solution Manager 7.2 release.

    Incidents

    E2E_ITSM_EXTRACTOR_IN
    E2E_ITSM_EXTRACTOR_IN_SNP

    Problems

    E2E_ITSM_EXTRACTOR_PR
    E2E_ITSM_EXTRACTOR_PR_SNP

    Change Documents

    E2E_ITSM_EXTRACTOR_CM
    E2E_ITSM_EXTRACTOR_CM_SNP

    But a don`t find any *ITSM* extractors. But there are OLD extractors E2E_SVCP_EXTRACTOR_MAIN and E2E_SVCP_EXTRACTOR_MASTRDATA.

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  • Nov 21, 2017 at 05:54 AM

    Is the job EFWK RESOURCE MANAGER running fine ?

    When was it run for the last time ?

    This will collect BW data for you from the infocubes.

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