FTPs - Status stuck in "Processing started"

[Former Member]

I am running PI7.0 SP10.

I have a BPM conencting to a FTPs server to process multiple files into variable directories. All works well - apart from...

It is connecting to the Server okay, but not actually processing.

In the Message monitoring, it says - Processing started

Here is the audit log... The names have been changed to protect the innocent!

Success Message successfully received by messaging system. Profile: XI URL: http://server.fqdn:5<SYSNO>00/MessagingSystem/receive/AFW/XI Credential (User): XIISUSER

Success Using connection File_http://sap.com/xi/XI/System. Trying to put the message into the receive queue.

Success Message successfully put into the queue.

Success The message was successfully retrieved from the receive queue.

Success The message status set to DLNG.

Success Delivering to channel: FTP_Receiver_EmployeeLookUp

Success MP: entering

Success MP: processing local module localejbs/CallSapAdapter

Success File adapter receiver: processing started; QoS required: ExactlyOnce

Success File adapter receiver channel FTP_Receiver_EmployeeLookUp: start processing: party " ", service "XE_TST_3RD_FTP_001"

Success Connect to FTP server "ftp.ftp.ftp.ftp", directory "/variable/"

This is stuck in processing...

I have spoken to the "owners" of the ftp site...

In the their logs, they can see the connection, and "session started".

Has anyone come across this before? How can this be fixed/released and actually process?

[Former Member]

Barry:

I was watching your thread from the day you posted since we had the same issue

Even we have the same issue for the past month..we tried all sort of solutions to get rid of the problem but were not able to....its still exist..we have logged a ticket to SAP support and waiting for them

for the time being we used "Availability Time Planning" to schedule the polling which is like forcing the channel to wake up and die in the time interval we want....

(sometimes even it stops but not as frequent as the above)

if you find permanent solution to your problem let me know

[Former Member]

Added a timeout to the file adapter.

Still doesn't work (due to issue with FTPs), but the processing terminates now.

[manish_bhalla2]

Could it be a firewall issue? Might be worth checking if you can establish an FTPS session from the command-line at OS-level on the box?

[Former Member]

We're going with NFS mount at the moment as a fallback option. Not sure of the fallout from this option though!

I think it has to do with not being able to load in the public key into the Keystore as it is asking for a password. This is being investigated on both sides. The X.509 certifcate got loaded okay. The target server is receiving the connection, it is just not be authenticated or rejected.

[manish_bhalla2]

Well, the network guys should be able to do a secure NFS mount, which is probably what you shd suggest them to do in order to cover Sarbanes-Oxley compliance.

Then you will have to get them to write a document/procedure for the support guys to use in cases when the network / connection / server bounces, which should cover...

1. Periodic monitoring of the mount status

2. Recovery and/or manual re-mount procedure

Cheers

Manish

[Former Member]

Hi Barry,

Try to FTP to the server directly from your machine using the same details configured in the communication channel, just to test whether the FTP server is not problematic.

[manish_bhalla2]

It is not absolutely relevant, but have a look at SAP note 849089

https://service.sap.com/sap/support/notes/849089

Cheers

Manish