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C4C Communication Arrangement to integrate with SAP ERP- CS (Customer service)

Aug 10, 2017 at 06:02 PM


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Former Member


I'm trying to integrate with SAP ERP (From Work Ticket - to - Customer Service) I need to consum a custom web service to create a CS order and register product in the ERP and then get the CS order ID in C4C.

I need to know if are there any standards communications arragements that I can to use or if I should consum the service from a custom Action.


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Hi Jorge,

I have similar requirement. Can you please advice what approach you took ?



Former Member

Hi Suchita,

To solved this scenario I developed some custom service in the ERP and used the SDK in C4C. All Web Service use standard functionalities of the ERP and from my code I manage the integration. The most importants services are:

1. Manage CS order en ERP.
2. Query CS order en ERP.

I had to do that because I find the standar integration is available with SD and not with CS (Customer Service).

I hope that help you.

Jorge Jimenez.

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1 Answer

Guilherme Steyer
Sep 27, 2017 at 12:47 AM

Hello Jorge,

Integration of Cloud for Service (Tickets) and registered products are delivered by standard.

You can find the integration guide for service management on this link:

You can also find the complete list of communication arrangements and service interfaces used in integration scenarios on Help center.

File name: Integration Flows


Guilherme Steyer

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