Skip to Content
0
Aug 10, 2017 at 10:18 AM

How to record ECF Video Chat?

187 Views Last edit Nov 01, 2017 at 11:39 AM 2 rev

Hi!

With ECF chat/video widget only the chat text interaction is saved, but video stream not.

What are the possible options to also record the video stream and have it saved so that it is linked to the contact ID (quid) as well?

Can it be done without having any third party software installed on agent's computers?

Best regards,

Roman