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How to record ECF Video Chat?

Aug 10, 2017 at 10:18 AM

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Hi!

With ECF chat/video widget only the chat text interaction is saved, but video stream not.

What are the possible options to also record the video stream and have it saved so that it is linked to the contact ID (quid) as well?

Can it be done without having any third party software installed on agent's computers?

Best regards,

Roman

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Best Answer
Roman Errapart Aug 30, 2017 at 12:08 PM
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Since recording video-chat was necessary for one of our customers, we developed it ourselves.

So we now have video and audio recording capability for ECF Video Chat available :-)

No additional software is required on client/agent computers. Works on latest Chrome and Firefox browsers.

Best regards,

Roman

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Hi Roman, with ECF is the only possibility of having video chat, right?....

Thanks,.

Bst regards,.

Sergio.

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