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Repo_Proxy 69 Unknown Exception Raised Error

We are encountering an issue with having both Crystal Reports 2016 and the BI Platform 4.1 Client Tools installed on a workstation together. When the user tries to launch the Universe Design Tool and import a universe they receive a message indicating "[repo_proxy 69] ConnectionFacade::getConnection - Unknown exception raised". If we uninstall Crystal Reports 2016 the issue goes away. I read a KB article indicating an issue with the Client Tools and Crystal Reports 2013 needing to be on the same version/service pack but I did not see this for Crystal Reports 2016. Does anyone know if both of these programs can be installed on a workstation? If not, is there a different product than BI Platform 4.1 Client Tools that we should be using? Thanks in advance!

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