Change Status of Ticket in C4C using SDK.

[prat2]

Dear Experts,

We would like to change the status of Ticket to "In Progress" when the Survey feedback answer is "Yes"

I write my code in

"Business Object: Questionnaire"

"Node: ValuationCollection"

"Event: BeforeSave"

With Code "this.ServiceRequest.RejectSolution();" , I get an error "Access of member 'RejectSolution' in a cross-deployment unit is not possible"

I cannot Add Deployment Unit for the Extended Business Object.

Also for I want to use "this.ServiceRequest.SendBackForRevision();" in the same event.

Error : Approval functions can only be called within script files of approval actions.

If Someone knows the ways to solve this, please share

Thank you

Kind regards

Prat

[douglas_rohmann]

Dear Prat,

To avoid this issue, you can try creating a reuse library to update the Service Request BO. In a reuse library,

it should be possible to bind every function to a deployment unit. In this way you should be able to put your function in a different deployment unit from the one where you are developing the solution on and then call it via Event-Before-Save.


Best Regards,
Douglas Rohmann

[prat2]

Hi Douglas,

Thanks for the reply, still I am not clear with the approach.

so according to you in the Event-BeforeSave of "Business Object: Questionnaire" and "Node: ValuationCollection"

I execute

SetServiceRequestInProgress(this.ServiceRequest) // SetServiceRequestInProgress is Function in Reuse Library

see the screenshot below

I dont see any function in the list.

Please guide.

Thanks

Prat

[former_member237131]

Hi Prat,

You can also take a look at this - the description of the way how to communicate across different deloyment units

http://blog.acorel.nl/2018/05/cross-deployment-unit-object-creation.html

Regards,

Alexey