EEWB to enchance "Interaction record"

[Former Member]

Hi Experts,

I have a request to extend the "Interaction record" by adding a new field "Call Originator" using EEWB. Can someone advise which EEW Bus. Object and Extension Type I should be using? Thanks

[Former Member]

Hi,

This is very simple....

Go to Transaction EEWB.

Create a project

Right click on Project name and create an extension

Give name and description of extension and chose the following;

EEW Bus. Object = BUSINESS_ACTIVITY

Extension Type = CUSTOMER_H

Then a wizard is run,

Here you select Business Activity for Transaction Types

Give your fieldname, datatype and length

Select the check box Header or Item level depending on your requirement

adn Complete teh wizard.

The newly added field will come in Customers Fields tab in the interation record.

Kidnly reward with points in case helpful...

Sharif.

[Former Member]

Thanks Sharif,

You mentioned the following:

'The newly added field will come in Customers Fields tab in the interation record.'

Are you referring to Interaction record in trx CRM_IC? I thought this is not possible - as it involves me changing the IRecReason.htm in BSP_WD_WORKBENCH?

[Former Member]

Oh, so you are on Web IC...

I think you'll have to do the BSP enhancement tooo...

[Former Member]

Use EEW Bus. Object BUSINESS_ACTIVITY and use Extension Type ACTIVITY_H.

[Former Member]

Thanks Sukant,

Are you able to explain me why? I'd like the extra knowledge myself

[Former Member]

You can go to GENIL_MODEL_BROWSER to see the BOL Model

Your Interaction Record is a CRM Order . You can expand the Node Root Object -> BTOrder -> Relations -> BTOrderHeader->BTAdminH -> Relations

--> BTHeaderActivityExt -> BTActivityH ( The EEWB Extension using BUSINESS_ACTIVTY and ACTIVITY_H ) will extend this BOL Entity and at the Database Level the CRMD_ACTIVITY_H Table

Correspondingly if you use the EEWB Extension BUSINESS_ACTIVITY and CUSTOMER_H( Extension Type ) , it will extend the BOL Entity -->BTHeaderCustExt->BTCustomerH and the corresponding Table CRMD_CUSTOMER_H

Its purely your decision to use which one . Both will suffice .

[Former Member]

Hi Sukant,

Thanks for your reply once again.

How about extending the field in BUSINESS_TRANSACTION? How relevant is it?

And could you guide me the steps if I need a drop down for the new field? I've heard that the drop down in EEWB is not working correctly and I have to enhance it in the screen exit?