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Former Member

How to change the return address in manually sent emails

Dear Community,

we're working on Solution Manager 7.1 SP12 and unfortunately we're not able to find where we can change the return address for manually sent emails from Incidents.

Here is how to call the functionality:

And now it seems like default, that the current user email addres will be the return address and this is not changeable:

Is it possible to change this address to a standard address for every user? So it will not be dynamic for every user, but instead static for everyone.


Thanks and best regards,
Jürgen

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3 Answers

  • Aug 08, 2017 at 11:46 PM

    In CRM, the TO is editable.

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    • Former Member

      I mean the 'From' address. This should be not editable like it is now, but should 'suggest' another fixed mail address for every user.

      Ok, I think if the answer is: 'It requires Z code' then my question is answered.

      Thank you

  • Aug 08, 2017 at 02:17 PM

    Hi,

    If it is pure One2One E-Mail functionality, the address maintained for the user in SU01 is used. Not sure if there is any additional functionality in solution manager.

    Can you check for your test case if the E-Mail testuser@test.com is maintained for your user in SU01?

    BR,
    Sigrid

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    • Former Member

      Hi Sigrid,

      thanks for your respond.

      Yes my user has this e-mailadress in SU01. This is by purpose.

      But I asked for having this return address for every user using this functionality, like our central e-mail adress (/inbound address).

      Is it possible to change it for everyone to a fixed address?

      Best regards,

      Jürgen

  • Aug 11, 2017 at 11:53 AM

    Hi Jürgen, you can also consider to use PPF action SMIN_STD_MAIL_FORM to Send email to a BP with mail form, then you will have an option to provide a Default Sender address.

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