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I'm getting the following error while trying to run a report

rptRunner Loading
rptConnection Loading
starting connection
Session Found
temp_crystal_user_id 4
starting connection... jdbc:microsoft:sqlserver://10.1.1.87:1433;databaseName=dmm_ca_test
com.microsoft.jdbc.sqlserver.SQLServerDriver: Driver Found.
Attempting to get a Connection from DriverManager url: jdbc:microsoft:sqlserver://10.1.1.87:1433;databaseName=dmm_ca_test dbUser: $echo4scdb2015
Connection Found url: jdbc:microsoft:sqlserver://10.1.1.87:1433;databaseName=dmm_ca_test dbUser: $echo4scdb2015
Using Connection Pooling
login = true
Session Manager: com.crystaldecisions.sdk.framework.internal.d@177b30c8
Enterprise Session login info: rasUser: crystaluser5 cmsName: nhcwqasccr2013 cmsAuthType: secEnterprise
Enterprise Session: (EnterpriseSession:logon=(SecuritySession:userInfo=null,apsName=NHCWQASCCR2013,userURI=osca:iiop://NHCWQASCCR2013;SI_SESSIONID=7507JSKbS0PeRatmP3wy6wK2oZ0,service manager=com.crystaldecisions.enterprise.ocaframework.ServiceMgr@7012d7a2,pluginMgr=com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr@2f2ea5f8) :: rasUser: crystaluser5cmsName: nhcwqasccr2013cmsAuthType: secEnterprise
Enterprise Session: (EnterpriseSession:logon=(SecuritySession:userInfo=null,apsName=NHCWQASCCR2013,userURI=osca:iiop://NHCWQASCCR2013;SI_SESSIONID=7507JSKbS0PeRatmP3wy6wK2oZ0,service manager=com.crystaldecisions.enterprise.ocaframework.ServiceMgr@7012d7a2,pluginMgr=com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr@2f2ea5f8)
At infoStore
Report Folder Found: ShareCare Reports
Report Found: Payor Plan Report
Opening document: (InfoObject:main property bag=((SI_ID 6129)),isNew=false,file objects=null,session=(SecuritySession:userInfo=null,apsName=NHCWQASCCR2013,userURI=osca:iiop://NHCWQASCCR2013;SI_SESSIONID=7507JSKbS0PeRatmP3wy6wK2oZ0)
Sorry, you could not be logged on to the "nhcwqasccr2013" server.

Cannot open report document. --- Unable to connect to the server: NHCWQASCCR2013.CrystalReports2013ReportApplicationServer.
rptParam Loading

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1 Answer

  • Aug 07, 2017 at 05:35 PM

    Sounds like RAS is not running or not responding.
    If you login into CMC - what's the status and health of RAS server ?

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