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Invoice description in sales invoice missing

Hi,

Few of my sales invoices are without material description (VF02/VF03). This is happening only for one material.

Pls suggest as to where I should look for the solution.

Regards,

Shailesh

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2 Answers

  • Aug 07, 2017 at 12:10 PM

    If you are a functional consultant with sufficient authorizations:

    You could start by finding out which smartform/adobe form/sapscript form you are using and from where it is determining the data :)

    With the information, which you have provided, it is next to impossible for people without access to your system to help you out.

    If you are a business user - the best approach is to submit a ticket to your local support desk.

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    • You did not check whether material descriptions are present in VF03 before asking the question?

      Then the next steps are easy - test with the same customer and material whether the description appears when you create SD documents.

      I assume that you would have checked whether the material descriptions are maintained for the language of the sold-to party before testing anything :).

      If the documents are not created manually, but transferred from a different system - this means testing the exact process as in the problematic documents.

      If the description appears in your test data - check if someone has deleted the descriptions in the faulty documents.

      If you are still unable to reproduce the case and no changed descriptions in SD documents - check when the master data was changed and what was done.

      If no recent changes in master data and no changes to transactional data - ask the user whether the descriptions were deleted before saving the document(standard process) or whether some changes, that could influence the program behavior, were imported since then.

      If the user denies manual deletions - ask him/her to try reproducing the case and observe the steps.

      If the descriptions do not appear in the user's examples and it is reproducible - request test user created as a copy of this one, continue testing with the new test user or ask a developer to assist you.

      If you are a business user: you can still perform some troubleshooting before submitting a ticket with the information that you collected during investigation - checking for changes in the SD documents, checking for changes to master data (I assume, that you have sufficient authorizations for these), speaking with the user, who created the documents.

      If you are a functional consultant and after these steps you still cannot find the root cause - consider requesting help from a more experienced colleague in your company - there might be some non-standard (and not documented) logic applied of which you are unaware. Asking for help locally could speed up the investigation.

  • Aug 07, 2017 at 12:47 PM

    Hi,

    you need to check ,if the material description in invoice print is taken from Transaction or from the Material master

    some clients take the description from the transaction like sales order where users might delete the description at item level in the sales order.

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