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Former Member

Error: No customer master record exists for sold-to party XXXX

Hi,

The system is giving error in VA21 & VA11 saying "No customer master record exists for sold-to party XXXX"

Can anyone tell why is this error message appearing.

Regards,

Lucky

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12 Answers

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    Former Member
    Aug 07, 2007 at 12:44 PM

    Hi Lucky,

    First check whether you have maintained the sales area while creating the customer. If the sales area is not specified then the system will give you an error. Maintain the common distribution channels and divisions.

    You mentioned that when you use std account group the error doesn't come but when you use your own account group the error comes. This means that you have not done the partner functions assignment to the account group. Hence when you create the customer in XD01, then in the Sales area data - partner functions screen you will not see any partner function. So no sold to party, no ship to party, no bill to party and no payer.

    So when you create the sales order you mention a customer number there in the sold to party field. But there is no sold to party created and hence you are getting the error.

    Follow the partner determination procedure and create a new customer.

    PARTNER DETERMINATION PROCEDURE

    First go to OBD2 – create customer account groups. Here you make new entries, click whether it is a one time customer, description. Also you can do the field selection here for general data, co. code data and sales area data.

    Now go to IMG – logistics general – business partner – customers – control – define & assign customer number ranges. Here you define the number range that you want and assign it to your customer account group.

    Now go to VOPA – here the selection will be on customer master, click on partner procedures, create the partner determination procedure. After saving it double click on it then you will face with a screen. Here you enter the partner function and you can select if you want the function as mandatory and not changeable.

    Then go back, click on procedure assignment, enter your account group in the lower left corner of the screen, press enter then in front of that select your partner determination procedure. Then save it.

    Then click on go back 2 times. Here you can see partner functions, click on it, then go to environment in the upper menu and select Acct. grp assignment. Here just select your partner function and in front of that you select your customer account group. Then save it. Now you have completed the pre requisites to create the customer master.

    Then go to XD01 and create your customer master.

    This will definitely olve your problem. Reward points.

    Regards,

    Allabaqsh G. Patil

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    Former Member
    Aug 06, 2007 at 09:40 AM

    Hi

    This error is because there no customer master data exist, that why the system show you this error.

    Create the customer at XD01 or if already created enter the correct code.

    Reward if it helps

    Regards

    Prasanna R

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    Former Member
    Aug 06, 2007 at 09:54 AM

    dear lucky,

    maintain common distribution channel and common divisions, i think your prob will get resolved.

    still if u r facing the problem go to the change mode of customer and check weather you have filled all mandatory fields or not

    rewards if it helps

    siva

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    • Former Member Former Member

      Hi,

      The Sales Area in XD01 and VA11 & VA21 are Same.

      I have used my own Account Group and accordingly created and assigned the Partner Functions to this Account Group in IMG -> Set Up Partner Determination for Customer Master.

      All partner functions are appearing in Customer Master's Partner Function tab.

      Regards.

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    Former Member
    Aug 06, 2007 at 11:40 AM

    hi,

    first us see the partner determination procedure. check whether u have assigned your partner determination procedure to ur account groups. if yes,

    then u check whether the defined sales area have been assigned properly. b'coz small mistakes make you think large one.

    i hope ur error will not come there after.

    regards

    KR

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    • Former Member Former Member

      Hi Samier,

      I have checked that the same Procedure 'TA' is assigned to both Standard Order OR and IN.

      Hi Chan,

      Thanks for the suggession.

      When both Partner Functions i.e. Standard SP and the one I created are asssigned then the error does not come. But if delete SP from Partner Functions Tab in XD02 and let my own created Partner Function be there then the error appears in VA11. That again means the system accepts only SP and not user defined one. And also if I have to use the Standard Partner Function SP in XD01 then it does not make sense to use my own created one there. That does not make any difference.

      I want to use my own created Partner Function instead of Standard one (SP) ?

      Regards,

      Lucky

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    Former Member
    Aug 08, 2007 at 01:30 PM

    Hi Lucky

    Check this OSS Note 316323.

    chan

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    • Former Member

      Hi Rajesh

      I am using my own Partner Determination Procedure and that is correct. The issue is different. Please go through the Note from the beginning to get the correct issue.

      Hi Chan,

      I have seen the OSS Note 316323 and it tells to mark the Standrard 4 Partner Functions as Mandatory, however, does not say anything about not using the User Defined ones.

      Anyways, I think you are right that one will have to use only the Standard Partner Function to get rid of this error.

      Thanks for your information Chan.

      Lucky

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    Former Member
    Aug 06, 2007 at 09:40 AM

    hi

    check the sales area and enter the correct customer

    if the customer does not exist then create a customer in XD01

    regards

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    Former Member
    Aug 06, 2007 at 11:28 AM

    hi

    goto XD02 and check for which sales area the customer is available and cross check u r sales area in which u want to create VA21 and VA11

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    Former Member
    Aug 07, 2007 at 06:57 AM

    The system also shows this error when the name of the customer you have entered is wrong.

    Ex. if the customer created in XD01 is VIJAYKUMAR.

    and if you enter the customer name as VIJAY KUMAR(space between the name)

    the system throws the same error stating that "No customer master record exists for sold-to party VIJAY KUMAR"

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    Former Member
    Aug 07, 2007 at 03:42 PM

    hai create customer Account groups start with OBD2,XDN1,OBAR,VOPA.then go to XD01,create customer.

    regards

    kannan

    chennai

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    Former Member
    Aug 08, 2007 at 10:25 AM

    hi Lucky,

    Add the standard partner function SP in your account group created. Then try creating sold to party in this account group and then try using the sold to party in va21 or va01. This will work for you and this is standard bug in sap.

    come back if u have queries.

    chan

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