Rules tells the object identification of the standard task.Many workflow systems allow for escalation rules to be built into the process, ie when a manager does not action a task it gets escalated via the workflow to another manager. If the escalation time frame is set to 5 days, you need to ensure your tests take this into account and the result might be longer test cycles.
Tasks can be assigned to an organizational unit but the strength of the workflow system is to enable business rules which select users <b>according to the data being processed</b>. For example, you might have one group of users associated with one quality notification type. The workflow can be configured to query the QM module directly to determine the users. You can define fallbacks using the default role associated with a task and allow agents to be specified on the fly by a supervisor.
Using workflow, one can manage various tasks or steps to be executed by different users (based on users or roles).An action can be assigned to user or to a role.The routing mechanism for work items uses roles and organizational assignments to determine who receives which work item.roles can be assigned to users while creating organization structure in ppoce.
hope this information helps
Neerja
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