RSWUWFML2 and Workflow Substitute???

[Former Member]

Hello,

We are running R/3 4.7 200. When a user established and activated a Substitute, the Exchange notification went to the original user and not the Substitute. The report documentation says active substitution is supported. Where do I begin looking for the problem or, is the documentation incorrect?

Thank You.

Wil Dunn

[Former Member]

Hello Wilford,

just to add something more to what my previous contributors already said: The activated substitute also needs to have "automatic forwarding" activated in his own workplace in order to receive these mails.

Beside these facts I can confirm that active substitutes are notified with the RSWUWFML2.

Best regards,

Florin

[KKilhavn]

I don't think there is a need to activate automatic forwarding. As far as I can recall that was <b>not</b> enabled in one of the systems I used to work on, and the users received e-mails anyway. All that is required is an e-mail address in the user record.

[Former Member]

Hi

Please check whether the concerned user has accepted the Substitute. Another weird idea might come is to check whether the Sunstitute has not set any substitute )))). Please reward points if weird answer is helpful.

Thanks

Arghadip

[KKilhavn]

First you should verify that the problem is real... never trust a user's words that things don't work A lot of error reports/incidents are simply caused by the user believing that things work different from what they actually do. As an example, users frequently believe that existing work items magically are resent to the new users if some obscure master data influencing the choice of agents are changed.

You may already have done a lot of this, but you don't say what you have checked so far:

1) Verify that only the original user and not both persons received a notification.

2) Verify that the work item actually is present in the inbox for both users. There can be several reasons for it not being available for the substitute, two of which are; substitution profile does not include this task; original user has reserved work item.

3) Verify that the substitution was activated before the notification message was sent.

If all of this is OK, debug RSWUWFML2 to see what happens.