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Subaccount failed to be created in Cloud Platform Cockpit

Aug 03, 2017 at 08:51 AM

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Former Member

I'm trying to enable the Cloud Foundry trial on https://account.hanatrial.ondemand.com/cockpit. I get the following error:

Creation of subaccount failed. Please contact support for assistance.

I've contacted support who pointed me here because it is a trial. Anyone have a suggestion?

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Is there any updates on this? I am facing the same issue.

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2 Answers

Zsolt Szunyoghy
Aug 03, 2017 at 02:44 PM
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Can you attach screenshots?

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Former Member

This is what I see:

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If you go one level up using the breadcrumbs to P1942427400trial global account, do you have a "New Subaccount" button here? Did you try to create a subaccount anew by pressing that button?

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Former Member

I tried to create a new one, but it also failed, with the same error.

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Ivan Mirisola
Feb 20 at 03:17 PM
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Hi David,

I've seen this before! Don't know exactly why, but sometimes the account provisioning service in the trial landscape misses a step and it gets stuck on the sub-account creation.

There might be a possibility that this issue is related to the same email being assigned to different IDs on SAP ID Service. Please check that your e-mail is assigned to a single ID. If not, please ask your S-User admins to have it fixed for you.

Another way of playing around on CF Trial is to logon with a different User ID and try to create the account again.

I'd keep the ticket open. Even if you are dealing with trial instances, this issue is still an account provisioning issue. I would insist on SAP support figuring out what's wrong. After all, if you are an SAP customer, you must be able to use trial for 90 days period.

Regards,
Ivan

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