on 10-11-2016 8:33 PM
Hi,
I'm trying to create tickets automatically in SAP C4C using B2B channel.
Now even though the email is assigned to a contact which is linked to an account , it still shows in unassociated email queue with the reason "Email requires manual follow up".
Can anyone help.
Regards,
Subhasish
Hello Subhasish
This is happening because a necessary scoping question is not selected in the system
Request you to follow the below steps to this behavior.
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