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Former Member

How to load data from Facebook Ads and Campaign Management into SAP Hybris Marketing?

Hi all,

I'm still researching about integration between SAP hybris Marketing and Social media, in that case: facebook. I had read some docs related to this, however I could not found Data Management on our system to config or continue step. I think maybe I dont have enough Role or service not activate. What service should be enabled? and where I can configure to finish this? Please help.


I already view this video, cannot install Data service designer.

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    Former Member
    Aug 03, 2017 at 06:30 AM

    First of all, what is your goal? Do you want to retrieve posts from Facebook, or do you want to use Facebook Ad Campaigns? These are two separate things and both need (separate) configuration.

    1. Facebook Ad Campaigns

    As described in the below manual, you will need to use transaction OA2C_CONFIG, and transaction OA2C_GRANT to configure your connection with Facebook. Are you sure you did the below configuration? Did you also already create an add account in Facebook?

    2. Retrieve Facebook posts

    Standard is to use SAP Data Services which connects to Facebook and retrieves posts from your Fan Page (e.g. you search term will be the Facebook user id). You would need to probably set up a separate server, and install SAP Data Services. Your best best would be to look at the RDS

    See "Load social media data for SAP Hybris Marketing (DI6)" at below website

    oa2c-config.png (24.6 kB)
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    • Hi,

      have you checked the transaction SMICM ? I had some problems at the beginning, too. First error was about missing entries in the proxy, second was about missing certificates, although I've imported the certificate from

      So have a look at SMICM where the problem might come from.