Good Afternoon Folks-
I have been testing lockbox without issue and since our data migration team has uploaded new customers and open a/r, I know am experiencing issues with no hit at the invoice level. I have confirmed that the invoices are open and the file format is correct however I noticed an issue with the format of the information on the Log of Imported Checks.
For some reason, I know have invoice numbers with leading zeroes. For example:
Before migration the information looked like this
After migration, the information looks like this
As I mentioned, the format is correct, it is not a keying error by the bank and the invoice is open. Now I don't have a hit because it has 2 zeroes before the invoice number.
As I mentioned we have a new migration of new customer and open a/r yesterday. Now I am unable to have any hits.
Is there anything that could have impacted the FLB2 process to where now it shows 2 zeroes before the reference/invoice numbers under customer and/or open items? Any ideas?
Any help would be greatly appreciated!!