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Rohit Bhan

SAP Contact Center Cloud Edition

Aug 03, 2017 at 09:55 AM | 113 Views | Last edit Nov 01, 2017 at 11:40 AM 3 rev.

Hi Team ,

With SAP Contact Center's cloud edition out in the market , i have certain questions about this .

1. Is hardware required for installation or it comes preinstalled and direct acess to sc and IA is provided .

2. Any implications on the license part

Answer to these will really solve my queries .

Regards

Rohit

SAP Contact Center
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3 Answers

  • Best Answer
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    Tomi Halmela
    Aug 08, 2017 at 12:07 PM

    Hello Rohit,

    Answers to your questions:

    1. No server hardware is required, as servers and SBCs are deployed and hosted by SAP. Customer gets a direct access to SC.

    2. Licensing is on monthly basis, but otherwise similar to on-premise licensing. The only difference is that cloud comes with a floor price, meaning a minimum monthly fee that covers the costs of hosting a cloud tenant.

    Kind Regards,

    Tomi

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    Rohit Bhan
    Aug 10, 2017 at 06:53 AM

    Thanks Tomi ,

    Has this been rolled in Asia Pacific

    Regards

    Rohit

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    Tomi Halmela
    Aug 14, 2017 at 01:56 PM

    Hello Rohit,

    No, not yet. We are adding the service availability gradually to new regions based on business demand and data center availability. Asia Pacific is in the plans, but will likely be covered a region by region.

    Kind Regards,

    Tomi

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