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Former Member
Jul 31, 2007 at 11:31 AM

CRM-CIC

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Hi all of you,

I would like to know the use of case management tool in the CIC . Can this be used as a search for classification of various case calls at the CIC.

(for eg - a customer calls up and asks for his complaint, how can we maintain the history as a case and then revert to him accordingly)

Please help!