Dear CRM gurus,
I'm actually a little confused with the use of Master Data Generator and CRM Middleware. Ok, technically i know that MDG and MDT (Master Data Template) allows us to automatically create master data.
So assume i have a CRM system, and a back-end ISU system. Customer service employee performs move-in process in the CRM system OR the customer service employee change the ISU product/rate of an existing customer. This transaction then calls the MDG which transfers the values the employee entered into this function module. The function module (MDG) then updates the data into the back-end ISU system.
My question is, does the CRM Middleware comes into play when the MDG and MDT are being used??? Do we still need to configure the CRM Middleware when we use MDG and MDT?? Do we still need to monitor the inbound/outbound BDocs??
Your help and advice is highly needed and points will be rewarded.
Thank you!
CRM Newbie