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Former Member
Jul 30, 2007 at 08:07 PM

Escalation from approver to manager using organizational plan.

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Hi all,

I have to escalate the the User decision step to the manager if the approver does not respond to the users request in 3 days. The employee, approver and manager Hierarchy is maintained in the oraganizational plan.

I am able to esacalate to the approver based on the employee based rule '168'.

Now how to escalate it to manager if the approver has not responded in 3 days.

Regards,

Gautham P