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printer paper size is different from default setting


I had set paper size to be 8inx7in, named the form kennam and set to be default paper size on dot matrix printer preference -> advanced -> paper size.

But when I try to print out that report by running the program, It said the paper size is letter not kennam.

By the way, I set up default paper size to be kennam, why before printing, it set paper size to be letter.

Anyway to fix this issue?

paper-size.png (195.6 kB)
paper-size2.png (185.6 kB)
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2 Answers

  • Best Answer
    Aug 01, 2017 at 09:34 PM

    Didn't you already post this question somewhere?

    So what is different now?

    I did the same thing using my Epson printer. I then open CR Designer and used Page Setup to select that paper size and saved the report.

    I can't test in my app right now, I'm installing SP 21 Beta but will when it's done.

    Which API are you using, P2P or POC or from the Viewer Print button, which can also be set to either P2P or POC.


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    • Dear Don,

      I don't understand P2P and POC. In my case, after running and click on print button from Viewer it show paper size to be letter instead of default paper size kennam.

      API is using SAP Crystal Reports, version for Visual Studio.

      Thanks for your help

  • Aug 02, 2017 at 08:56 PM

    P2P = PrintToPrint ( default API when using the Viewers Print button ) USes the default printer properties and ignore what is selected in code.

    POC = PrintOutputController ( selectable in the properties of the Viewer or in code )

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