on 07-28-2007 3:53 PM
HI just want to know that who will perform CTI integration. and also can some one give me which technology use i CTI integration....
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Settigns / development in CRM by the CRM Functional and technical consultant. Connectivity to 3rd party tools would be done by basis.
Some of the third party tools that could be used are Genesys, Avaya
Julius
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