Hi All,
We've noticed some strange behavior in the Locked Users iview in our portal (NW2004s). Sometimes when there's a user's account that's been locked, the user shows up in this iview, and there's a green light to the left of the user's. When you hover your mouse pointer over this green light, the tooltip comes up saying 'Active'. We've noticed that if we click the checkbox next to this user and then click 'Unlock', it does not seem to unlock the user as the screen comes back with the user still there.
Sometimes when we see a user in this iview, the light is clear and when you hover over it, it says 'Locked'. We are able to successfully unlock these users.
Something that I've noticed is that when users show up with green lights in this iview, if we log out of the portal, close the browser, and then log in again, the lights are then clear when we go to the iview. We are then able to unlock the users.
Does anyone know what is going on here? I've looked for documentation about the LockedUser iview, but the doc that I've found doesn't mention this issue.
Thanks!
-Stephen Spalding
Web Developer
Graybar