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Former Member

POC

Hi

Can u give me some info about POC

Thanks

Hema

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1 Answer

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    Former Member
    Jul 27, 2007 at 07:06 AM

    Hi Hema,

    Have a look a the below mentioned information:

    The Proof of concept (POC) on configuring manual emails in ICWebclient. In this POC we will explore how to configure the From address, To address. Email standard response templates can be configured so that it is easier for the Call Center Agent to work. There can be multiple From address based on the group to which the agent belongs. The To address can be automatically populated with customer, contact person email id. The Standard email response email templates can be defined so that the agent doesn't have to type in the email every time and can use the predefined templates to send emails to customers.

    The Proof of concept (POC) in which emails are triggered using Actions. This POC covers all the configuration steps required in order to achieve this. The objective behind this document is to consolidate all the pieces of information which are scattered and pull them into a single consolidated document which can then be a starting point for System Analysts who want to work in this space

    Reward if this info helps you!!

    Regards,

    Ajinkya

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