CRM Service quality reports

[Former Member]

Hi Forum,

I m in need of a quality report from the CRM service module, I have heard that we can get quality reports from the same.

Can anyone please indicate whether there are any standard quality reports that can be seen from CRM service implementation or all the above said reports can be taken out as an enhancement.

The requirement is urgent kindly share your experience.

Thanks,

Amit

[Former Member]

Have you checked wat all service related std reports can be pulled out via BW ? Incase your report is not one of the std ones then you might have to go for a custom one.

Julius

[Former Member]

Hi Julius,

Thanks got 3 reports but the major part is still left and the customer wants the reports to be developed...apart fromm the std ones

Hence still a long way to go. Thx anyways.

Amit