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Can we do Email blast from Services in SAP C4C?

Posted on Aug 01, 2017 at 08:30 AM 652 Views Last edit Aug 24, 2017 at 04:14 PM 2 rev.

Hi Team,

Is it possible that we can do Email Blast from Services in SAP C4C?

We want to send a fresh email in a group directly from the services? If it is possible please let me know, how is it possible?

Regards,

Pragati Verma

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    author's profile photo Gabriel Brage
    Gabriel Brage
    Posted on Aug 01, 2017 at 05:57 PM
    1

    Hello Pragati,

    I did a quick check and as far as I know there is no option to use this feature for Services.

    Thanks and Regards

    Gabriel Brage

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  • author's profile photo Santosh Kumar Vadicherla
    Santosh Kumar Vadicherla
    Posted on Aug 01, 2017 at 09:44 AM
    0

    Hi Pragati,

    Sales campaigns functionality is part of SAP C4C Sales and Service.

    Sales functionalities offers: creation of Target group, content (E-mail Template including Survey), Campaigns and Response options (to capture customer Responses from survey)

    You need to activate Email Blast from Services in SAP C4C.

    Activate mass e-mail in the business configuration.

    1. Go to ► Business Configuration ► Implementation Projects.

    2. Select your project, click Open Activity List and open the E-Mail and Fax Settings fine-tune activity.

    3. Select Activation of Mass E-Mail.

    4. Complete the required steps of this screen and save your entries.

    5. Assign “Sales Campaign” Work Center and access rights to Business Roles.

    6. Now create Target group, E-mail Template.

    7 create E-mail Campaign with Target group and E-mail template and Execute the E-mail Campaign.

    If this answer satisfy your query, then please do not forget to click on “Accept” this answer as correct one.

    Thanks

    Santosh


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  • author's profile photo Former Member
    Former Member
    Posted on Aug 01, 2017 at 10:06 AM
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    Hi Santosh,

    Thanks you for answering!

    I know about this process. Actually if some one is having only "Services" lenience then how can they perform email blast from service itself.

    If is there any solution for the same please suggest.

    Regards,

    Pragati

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  • author's profile photo Ankitkumar Kaneri
    Ankitkumar Kaneri
    Posted on Jul 22, 2020 at 07:02 AM
    0

    Hello Pragati,

    You can use Email Blast for your Service tenant as well.

    Note: In order to use this functionality you need to enable the Mass Email Functionality for your sub-domain and tenant.

    Further you can refer the Blog: Email Blast- Cloud for Customer

    Help Portal link for Activities FAQ.

    Regards,

    Ankit K

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