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Former Member

Can we do Email blast from Services in SAP C4C?

Aug 01, 2017 at 08:30 AM | 334 Views | Last edit Aug 24, 2017 at 04:14 PM 2 rev.

Hi Team,

Is it possible that we can do Email Blast from Services in SAP C4C?

We want to send a fresh email in a group directly from the services? If it is possible please let me know, how is it possible?

Regards,

Pragati Verma

SAP Cloud for Customer
sap c4c
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3 Answers

  • Best Answer
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    Gabriel Brage
    Aug 01, 2017 at 05:57 PM

    Hello Pragati,

    I did a quick check and as far as I know there is no option to use this feature for Services.

    Thanks and Regards

    Gabriel Brage

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    Former Member
    Aug 01, 2017 at 10:06 AM

    Hi Santosh,

    Thanks you for answering!

    I know about this process. Actually if some one is having only "Services" lenience then how can they perform email blast from service itself.

    If is there any solution for the same please suggest.

    Regards,

    Pragati

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    Santosh Kumar Vadicherla
    Aug 01, 2017 at 09:44 AM

    Hi Pragati,

    Sales campaigns functionality is part of SAP C4C Sales and Service.

    Sales functionalities offers: creation of Target group, content (E-mail Template including Survey), Campaigns and Response options (to capture customer Responses from survey)

    You need to activate Email Blast from Services in SAP C4C.

    Activate mass e-mail in the business configuration.

    1. Go to ► Business Configuration ► Implementation Projects.

    2. Select your project, click Open Activity List and open the E-Mail and Fax Settings fine-tune activity.

    3. Select Activation of Mass E-Mail.

    4. Complete the required steps of this screen and save your entries.

    5. Assign “Sales Campaign” Work Center and access rights to Business Roles.

    6. Now create Target group, E-mail Template.

    7 create E-mail Campaign with Target group and E-mail template and Execute the E-mail Campaign.

    If this answer satisfy your query, then please do not forget to click on “Accept” this answer as correct one.

    Thanks

    Santosh

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