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My publication is failing with error "mailbox unavailable".

Jul 28, 2017 at 09:01 AM


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Former Member

Hi Experts,

I have a publication which is pushing report to mail. I have given dynamic recipients like these when user id matches with user email. It will trigger mail to those users with corresponding rows of data.

In the source report for there are user emails which no longer available so my publication is failing. I can't remove users from database level.I can't modify the object.

To tackle this i have a universe "Active person" which will give me the active user id and active mail address,but i do not have have related information that i want to send in these universe.

So, what to do so that my publication trigger mail to active email id only.

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1 Answer

Denis Konovalov
Jul 31, 2017 at 02:14 PM

You have to clean your data. Publications don't know if email is active/valid or not and no method to test it.
You need sort your email data to feed only valid email addresses to publication.

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Former Member

Thanks for your response.

But Email id is coming from the Object, every time i cannot check if all the user mail id is active or not before i run the publication. I need to pull information from universe which contains only email id that are valid/active.

But how to do it i am not getting idea.


Dibyajyoti Pattnaik


your source data needs to be cleaned up.

how else would universe get valid email addresses ?
there is no feedback mechanism that takes failed publications and marks those addresses bad.


Define the Object in universe level (universe filter) in such a way that it only brings the active users.