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Former Member

SAP CRM Service Contract Termination/Change

Hello Experts,

Could you please guide me to a documentation or explain the process for Service Contract full or partial termination. Below is the scenario:

We have service contracts in active status with different bill plans (annual, quarterly or monthly). Lets say customer was billed for full year in advance and then comes back after 2 months to cancel/terminate the contract for rest of the duration. In this case how do we refund the 10 months charges to customer. Currently we are doing full billing document cancellation and then rebill for 2 month, which is not correct.

We also have planned and actual revenues captured in ECC for each contract lines, so we want the changes to update the planned & actual revenue too in ECC so that they reconcile/match (e.g. 2 mth value after termination).

I'm only interested in refund (or credit) scenario with integration to ECC for planned & actual revenue recognition. Rest of the change or contract is working OK.

Regards,

Vikas

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