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Incident Management C4C

Jul 27, 2017 at 02:41 PM


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Dear Experts,

is there a possibility to route Incidents in C4C?


End-User A creates and Incident in C4C. This Incidents goes to Admin-User A. End-User B creates an Incident in C4C and it goes automatically to Admin-User B. My use case is, that based on the End-Users location there should be determined a different Support User (local admin).

I appreciate any help!

Thank you!



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