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SySAM service will not start after server upgrade

Sep 13, 2017 at 09:37 AM


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We have InfoMaker 11 and used SySAM served license. After the server was in-place upgraded (from W2003 to W2008 32-bit) the SySAM service will not start.

(Error 1053: The service did not respond to the start or control request in a timely fashion)

I have found a SYBASE.log file from the day the upgrade was performed:


19:52:41 (lmgrd) FLEXnet Licensing (v10.8.0 build 18869) started on TSKSRVH (IBM PC) (5/25/2017)
19:52:41 (lmgrd) Copyright (c) 1988-2005 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
19:52:41 (lmgrd) US Patents 5,390,297 and 5,671,412.
19:52:41 (lmgrd) World Wide Web:
19:52:41 (lmgrd) License file(s): C:\sybase\SYSAM-2_0\licenses\TSKSRVH_200910021222.lic
19:52:41 (lmgrd) lmgrd tcp-port 27000
19:52:41 (lmgrd) Starting vendor daemons ...
19:52:41 (lmgrd) Started SYBASE (pid 1564)
19:52:41 (SYBASE) FLEXnet Licensing version v10.8.0 build 18869
19:52:41 (SYBASE) Using options file: "C:\sybase\SYSAM-2_0\licenses\SYBASE.opt"
19:52:41 (SYBASE) Server started on TSKSRVH for:
19:52:41 (SYBASE) PB_INFOMAKER (consisting of: InfoMaker)
19:52:41 (SYBASE) Wrong hostid on SERVER line for license file:
19:52:41 (SYBASE) C:\sybase\SYSAM-2_0\licenses\TSKSRVH_200910021222.lic
19:52:41 (SYBASE) SERVER line says 000bdb924324, hostid is ffffffff
19:52:41 (SYBASE) Invalid hostid on SERVER line
19:52:41 (SYBASE) Disabling 1 license from feature InfoMaker(107A DC61 F63A 2215 )
19:52:41 (SYBASE) Disabling 1 license from feature PB_INFOMAKER(107A DC61 F63A 2215 )

19:52:41 (SYBASE) Report log started (+C:\sybase\SYSAM-2_0\log\SYBASE.rl).
19:52:41 (SYBASE) Debug log started (+C:\sybase\SYSAM-2_0\log\SYBASE.log).
19:52:41 (SYBASE) Server started on TSKSRVH for:
19:52:41 (SYBASE) PB_INFOMAKER (consisting of: InfoMaker)
19:52:41 (lmgrd) SYBASE using TCP-port 1037
19:52:41 (lmgrd) SYBASE using TCP-port 1037
19:54:41 (SYBASE) No valid hostids, exiting
19:54:41 (lmgrd) Please correct problem and restart daemons
20:12:25 (lmgrd) lmgrd will now shut down all the vendor daemons


When I run lmutil lmhostid I get:

The FLEXlm host ID of this machine is "000bdb924324"

The name of the server remained the same and the hostid is the same as specified in the .lic file. So what is the problem and how can we solve it? Did the licenses get disabled on the internet subscribenet license server?

Another problem is that we lost login to and the e-mail address registered there belongs to an abandoned domain...

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