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Customer payment with reason code and tolerance limit

Hi All,

I would need your suggestions on the below requirement.

I wanted to setup a tolerance limit to 20$ and when customer do under payment, we are okay to accept to the limit if 20$. This is fine and I could do the setup in OBA3 and OBA4.

Scenario 1:

But, we need to post with reason code if there is a payment difference. Now when I post using reason code (hope we can post only through residual payment), system is not checking the tolerance limit. (As per Note: 1913274).

So, please let me know is there any other option to post a payment difference with reason code and it should also check tolerance limit.

Scenario 2:

If customer makes over payment, then I don't want system to post to GL 12345 which is mapped to reason code in OBXL. I wanted to post the over payment also to customer account.

I know if we uncheck "C" in OBBE, then the posting will happen to customer account, but we have a scenario 1 to post to the GL 12345 when there is under payment. Then how to handle both the cases. Do we need to have separate reason codes or is there any provision to handle both scenario with single reason code.

Awaiting for the answers..



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1 Answer

  • Jul 31, 2017 at 08:40 AM


    try to maintain reason codes at invoice level. after you complete setting as per scenario 2. activate field status for posting key - 01 (under payment transactions) reason code then maintain reason code at invoice level then try to post payment using standard.



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