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What is b2bunit for customer in C4C system.

Jul 28, 2017 at 06:46 AM


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Former Member


I am working on customer ticketing module in Hybris 6.2.To create a ticket on c4c system i need to send two parameters to create service ticket for customer.

i)ExternalCustomerID(b2bUnit id in Hybris)

ii)ExternalContactID(customer id in Hybris)

Can anyone tell

Q.1) What is the b2bUnit in c4c System in B2B scenerio?

Q.2) What is the customer id in c4c system in B2B scenerio?

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