Rejected 997 behaviour PI /PO B2B

[Former Member]

PI 7.5 B2B

Hello,

When we receive an EDI message from a partner say EDI 850 and if there are errors in the document we see that a Rejected 997 gets created. But there is also a failed message in RWB saying the 850 has errors. The error gets re-processed few times and each time the 997 goes out to the partner. Why would the original message has to fail and re-process in this case? Is there an option to control this behavior? When a reject 997 is sent out we will not be able to edit the edi message for audit reasons. Partners usually resend them.

Int Config:

1)EDI file sent to EDI separator Receiver (This scenario ends in error)

2) 997 EDI separator Channel to to Partner Receiver channel (this scenario sends Rejected 997)

3) ED 850 Separator channel to ERP Receiver channel (Not applicable in this case as 850 has errors so not used / enabled in this case)

Please review and advise.

Thank you.

Larry.

[mate_moricz · Accepted solution]

Hi Larry,

You should decrease the number of retries in the EDISeparator receiver channel. I assume there is a validation in place for EDI 850, that fails and then the EDISeparator receiver tries to send the message three times and for that three 997 is created. You can control the number of retries in the Communication Channel monitor for the EDISeparator receiver channel. You can decrease it to zero, then it won't try to retry to send the 850 again. In this way the channel will only try to send the 850 once and if it fails only one 997 will be created.

Best regards,
Mate