Change Password Screen error in - External Facing Portal

[Former Member]

HI,

We have developed an external facing portal for anonymous users and the EFP has protected content which will redirect the users to enter logon information to access it.

The process of authentication also working well in EFP but we are getting some strange error when the password was "reset' by administrator.

Here is the process...

1. Password 'reset" by administrator

2. user clicks on "protected content"

3. Logon screen displayed

4. After entering details, should be redirected to change their password but instead of that we are getting "Java iView Runtime error"

I need expert views on this to solve.

This is happening only when accessing EFP, user will be redirecting successfully to change password screen when accessing through "/irj/portal"

Any solution.

Thanks

MMK

[Former Member]

Thanks for quick view,

I'm afraid of that you are looking my problem in wrong direction.

Here is the scenario ..

1. User's password was reset by administrator.

2. User gets redirected to change their password when logging (first time after reset) ... when accessing via .. http://<server>:<port>/irj/portal

3. Occured "Java Ivew run time error" when the user trying to login from External Facing Portal ... via .. http://<server>:<port>/irj/portal/anonymous?guest_user=partners

Using same par component for authentication in both the scenarios. Why getting error for second case ..

I hope i've explained it better ..

Thanks

MMK

[Former Member]

Here is the scenario ..

1. User's password was reset by administrator.

**That's fine.

2. User gets redirected to change their password when logging (first time after reset) ... when accessing via .. http://<server>:<port>/irj/portal

**That's ok too, this is just a redirection. At this point I would be doing https for external customers though.

3. Occured "Java Ivew run time error" when the user trying to login from External Facing Portal ... via .. http://<server>:<port>/irj/portal/anonymous?guest_user=partners

**At this point you will have to look at your .trc log files. (logviewer) If this is just an access denied issue then look at permissions in the roles or groups. If you are assigning a new password, is that effecting a group or system membership? The .trc files will give a heads up.

[Former Member]

First, all communication must be going via SSL or your password will be transmitted in clear text.

Second, you must be running SSL between your portal and your LDAP to change passwords.