Mails not receiving in Production

[Former Member]

Hi Friends,

I transported some workflow objects to Production.

all workflows are running correctly.

Inspection Lot (BUS2045) is not working. it is triggering correctly.

In Log status is : Mail sent.

Adress string also i am getting mail id's. But mails are not coming to outlook.

Other objects mails are coming.

Please help me....

Thanks,

Naresh Kumar P.

[Former Member]

Hi,

Check the mail status in SOST. If it is in error click on the "RED" color button to get the details on the reason for the error.

Thanks,

Prasath N

[Former Member]

Hi Prasath,

Thanks for reply,

I checked. I got this error.

An error occurred in program CL_SMTP_RESPONSE

Error text: ESMTP error code is not known.

Additional information:

554

554 Mailaddress is administratively disabled. (#5.

What i have to do... Please guide me..

Thanks ,

Naresh

[martin_nooteboom]

Hi Naresh,

Sounds like there are two options, the external mail program doesn't allow relaying these mails or in SCOT for the node the extensions are not maintained. But the problem seems to be connected with the email addresses you want to mail to.

Regards,

Martin

[Former Member]

Hi Martin,

But some mails are coming from other workflow templets.

What i have to do. Just give some information.

Naresh.

[Former Member]

Hi,

On clicking the red button you will get this message in the pop up. Once you get this message keep your cursor on the message and click on "Long Text". This would give a better picture and if possible a solution to the problem.

You can pass this long text message to the basis consultants as these settings are generally maintained by them.

Thanks,

Prasath N

[Former Member]

Ok. Then there might be some problem with the recipient email ids that you choose. I am not sure whether it is possible to restrict the mails to certain domains alone. If that is possible, you may ask your basis team whether any such restriction is possible and has been done ur system.

Check whether the email ids mentioned in the recipient area is a valid one - especially check the domain for any extra spaces or dots.

Thanks,

Prasath N

[Former Member]

Hi Prasath,

I deleted the entries from table again i entered the mail id's.

the same problem coming. Basis person replying "some mails are coming so there is no prblem at Basis end".

Is there an way to find exact problem.

Thanks,

Naresh

[Former Member]

Hi,

You said that a few mails are getting delivered in production. Does these email ids which are working fine belong to the same domain as that of the email ids that are giving errors. For example the system is delivering mails to "abcd@test.com" but it is not delivering to "efgh@test.com". Is it this way?

Also can you post the long text of the error message.

Thanks,

Prasath N

[Former Member]

Hi Prasath,

Same mail id not delevering after some time.

here is long text :

<b>Internal error: CL_SMTP_RESPONSE ESMTP error code is not known. 554 554 Mailaddress is administratively disabled. (#5.

Message no. XS829</b>

<b>Diagnosis</b>

An error occurred in program CL_SMTP_RESPONSE

Error text: ESMTP error code is not known.

Additional information:

554

554 Mailaddress is administratively disabled. (#5.

<b>System Response</b>

Message processing terminated.

<b>Procedure</b>

Report the error to the SAP Hotline.

Please suggest me...

Thanks ,

Naresh

[Former Member]

Hi,

Google gave me this link but no solution

http://sap.ittoolbox.com/groups/technical-functional/sap-dev/smtp-error-question-hope-you-can-help-6...

But this guy had the sane problem but only while sending mail to external mail ids. Check whether you have problem with certain domains only or you are having the problem in all the domains.

Thanks,

Prasath N

[martin_nooteboom]

Hi Naresh,

This sounds to me like the external mail system sends a response back to SAP which SAP couldn't recognize. I think the external mail system has a problem with the e-mail addresses. Let somebody check this. I also would do what the message says:

<b>Procedure</b>

Report the error to the SAP Hotline

So I would report it to OSS.

Regards,

Martin