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Problem in User Decision Step

Former Member
0 Kudos

Hi,

I am facing a strange problem where one of the User when he is trying to process a work item (User Decision) he gets a blank screen.

This work item is a User Decision Step. Only this user is facing the problem. At least the button Cancel and keep Work item

In Inbox button is also not visible.

He was earlier able to see the other buttons. Is it any authorization problem? Has anyone faced a similar kind of Issue.

I tried executing the Txn SWIA to execute the work item and see the problem .But I don’t see the execute button to execute it as an administrator.

Do I need additional authorizations to be able to execute it? If so what are they? I am able to see the execute button in my QA sys.

Accepted Solutions (0)

Answers (3)

Answers (3)

KKilhavn
Active Contributor
0 Kudos

This is an example of a question where you <u>definitely</u> should specify your release, and in your case also the GUI version.

I remember having some problems with the user decisions some years ago, and as far as I can recall it was in release 4.6C. Anyway, the problems only occured with the HTML version of the decision task, and it was caused by incompatible versions of an OCX file (Windows binary file containing reusable GUI controls as far as I know). SAP GUI had installed one version, and another application had installed a more recent version, which of course should not cause problems - but did.

So my advice would be to first try and turn off HTML in the decision task (it is an option (checkbox) in the personal workflow settings) and see if that helps. If it does, get a hold of the GUI install checker tool and see if there is a problem with a dynamically loadable module (DLL, OCX, ?).

martin_nooteboom
Active Contributor
0 Kudos

Hi Swathi,

I never encountered it but here are some options to try:

Do you have the problem only for one user or all the users? Is it only for one user decision or for all the UD's? This could help narrow the possibilities down. It could be a memory problem on the users computer, maybe he has a lot of programs running.

The button for executing in SWIA should be there, I couldn't tell you where from memory (no system access at the moment). Another option is go to the technical logging of the workflow, click on the workitem text. The workitem will be shown. Depending on your settings go to the technical workitem view, then select change from the menu. On the right side of the screen there will be buttons, one of these should be execute.

Regards,

Martin

Former Member
0 Kudos

hai

go to trans swdd and check whether u can see all there.if not pls ask ur basis team to solve it.

regards

rose.

Former Member
0 Kudos

Hi Rose,

I am unable to understand your reply.What do i need to check in swdd.

All other users are able to see the buttons except this user

Former Member
0 Kudos

in that particular user go to trans swdd and check whether u can abel to see the information area navigation area and the steptypes it can be inserte . if u cant see those then pls ask the basis team to see that its the problem in instalation for that particular system.ask them to rectify it.

regards

rose