Issue between printing from default LOCL or selecting the same printer

[Former Member]

SAP 6.4

Printing Issues

When our users run a specific job, then they can either select a printer by typing in the name of the printer or just use their LOCL printer which is default. Lets say they use LOCL, they run the job and it prints 1 copy like its supposed too. Now, when the same user, runs the same job, the same amount of copies, and they select the same LOCL printer but type in the name of it which in my case is HB07, they get 6 copies of the same job they just ran using LOCL which gave them 1 copy. HB07 is the same printer as LOCL. I also had the user run these from several different computers but to no avail. At first I thought it was just one user but its all the users.

Does this make sense and is that enough information?

Thanks!

[Former Member]

Well what is the difference between LOCL and HB07? Why is it that it prints normal when LOCL is selected but not HB07 even thou they are the same printer?

[Former Member]

Well what is the difference between LOCL and HB07? Why is it that it prints normal when LOCL is selected but not HB07 even thou they are the same printer?

[Former Member]

Hi Jason,

This sounds like Printer driver issue, you must be already aware that when you use LOCL, the system uses the driver installed on your local PC. Please check the device type for HB07

Also check Note 8928 - List of supported printers/device types