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Send information to support if confirming a message

Jul 26, 2017 at 11:37 AM


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Former Member

Most of the customers want to send an information back to the support team in the same action they confirm the message in SM 7.2. But this is not possible in standard.

Is there a way to implement this?

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1 Answer

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Former Member Jul 26, 2017 at 03:09 PM

Hi Mathias,

If you don't find a simpler method to implement this, you may want to consider implementing the following -

SOLMAN_SETUP --> Change Control Management --> 4.5 Implementation of Dialog Boxes in the Webclient UI

Although the above is part of Change Management, its still using WebClient UI and Transaction Types, so you may be able to achieve the end result.

Good luck.... and if you do succeed, please share your effort...



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