Skip to Content

Issue with Disconnection Document

HI Guys,

Request you to please help me in below mentioned scenario.

In my current project, we are using dunning with collection strategy with BRF. This client is having two services Water and Electricity. And we are maintaining the dunning strategy at contract account level. When we generate the disconnection document through dunning.

Disconnection document is getting generated (ISU_DUNNING_BLOCK_DEVICE_0350) at contract account level, which is having both the devises and workflow will create the disconnection order for both the services.

Now the requirement is, we should not disconnect both the services at the same time. 1st we need to disconnect the electricity service and after 10 days if customer is not responding and didn't pay the amount then will disconnect water service also.

Another point is dunning should generate max 100 disconnection documents based on the aging of the debt (older debts first) and the largest open amount first and remaining documents in that particular day should be ignore for next day run.

Request you to please help me in above mentioned scenarios.

Many thanks for your support in advance.

Regards,

Srinvias

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Aug 02, 2017 at 02:14 PM

    Hi Srinivas,

    You can have two processing variants for generating two different discoonection orders at two different point of time

    So once the dunning reaches the disconnection level, it triggers the disconnection service order with processing variant X (which means disconnect electricity) , Within an dunning frequency of 10 days, create a dunning level, which on triggering will reverse the existing disconnection service order with processing variant X and create a new disconnection service order with processing variant Y(which means disconnect gas & electricity)

    The second point can be taken care by the capacity planning functionality in BRF plus.

    Thanks;

    Amlan

    Add comment
    10|10000 characters needed characters exceeded