Application Development Discussions
Join the discussions or start your own on all things application development, including tools and APIs, programming models, and keeping your skills sharp.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

support projects

Go to solution
Former Member

‎07-17-2007 8:27 AM

Hi guys,

Could u plz tell me how exactly the support project works.i mean how we get the tickets and in wat form the problem will be enclosed in dat ticket ..and any approval in case..how to resolve in case if we need to contcat client..how could we do this..in detail..

Points wud definetly be awrded for the right one..

plz guys..very urget,,

1 ACCEPTED SOLUTION

Go to solution
Former Member

‎07-17-2007 8:29 AM

Hi,

In Production Suport Generally most of the project they will work on monitoring area(Ex Process chains and data loads) for their loads(R3/ NON SAP to Data Taggets (BW)) and depending up the project to project it varies because some of them using the PC's and Some of them using Event Chains. So its Depends up on the Project to project varies.

In Support Project , we will use to check the loads by using RSMO for Monitoring the loads and we will rectify the errors in that by using step by step analysis.

and wee need to monitor the loads in Procss chains Daily/Weekly/Monthly...

if any of the laod failures we need to track why the laod has failured

RSAMO--> Details Tab

St22-- Short Dump

SM21-- log entries and RFC entries

<b>Reward points</b>

Regards

8 REPLIES 8

Go to solution
Former Member

‎07-17-2007 8:29 AM

Hi,

In Production Suport Generally most of the project they will work on monitoring area(Ex Process chains and data loads) for their loads(R3/ NON SAP to Data Taggets (BW)) and depending up the project to project it varies because some of them using the PC's and Some of them using Event Chains. So its Depends up on the Project to project varies.

In Support Project , we will use to check the loads by using RSMO for Monitoring the loads and we will rectify the errors in that by using step by step analysis.

and wee need to monitor the loads in Procss chains Daily/Weekly/Monthly...

if any of the laod failures we need to track why the laod has failured

RSAMO--> Details Tab

St22-- Short Dump

SM21-- log entries and RFC entries

<b>Reward points</b>

Regards

Go to solution
Former Member
In response to Former Member

‎07-17-2007 8:33 AM

0 Kudos

thanx for ur reply..could u just tell mew wat exactly we do in support hw it is different from implementation..plz in detail..it s very urgent...

Go to solution
Former Member
In response to Former Member

‎07-17-2007 8:37 AM

0 Kudos

Hi,

SAP Implementation: SAP Implementation is the whole of processes that defines a complete method to

implement SAP software in an organization. It is based on best practices and case studies from various

literature sources and presents a collection of processes and products that make up a complete

implementation method to allow any organization to plan and execute the implementation of SAP (ERP)

software.The SAP implementation process is made up out of four main phases, i.e. the project preparation

where a vision of the future-state of the SAP solution is being created, a sizing and blueprinting phase

where the solution stack is created and training is being performed, a functional development phase and

finally a final preparation phase, when the last tests are being performed before the actual go live.

ABAP Developer Role is to prepare the Technical Specification (based on a Functional Specification given

by a Functional Consultant), build the code, Review the code and finally to prepare the Unit Test Cases.

Sometimes ABAPer may be asked to do a technical research for an optimal solution.

SAP Support: After a go live, the application needs a maintenance/support to resolve the issues/tickets raised by the users when using the application.Ticket is like a request for changes/bug fixing or a request for a new

ABAP Developer Role includes bug fixing/change the existing code due to new requirements/build a new code etc.

SAP Upgrade: SAP Upgrade is nothing but upgrading the software with a superior version which has got more advantages when compared to the earlier version.

ABAP Developer Role is to go through transactions SPAU/SPDD to compare the old and new version of the change and finally need to activate the relevant one.Some times might need to work on SAP notes too.

<b><i>Reward points</i></b>

Regards

Go to solution
Former Member
In response to Former Member

‎07-17-2007 8:45 AM

0 Kudos

than x kiran..u were really helpful in giving me the right info..can u also just tell me hw to prepare test cases..wat all is rewquired for that..is dat the job of technica consultant or functional..plz..

Go to solution
Former Member

‎07-17-2007 8:33 AM

0 Kudos

Hi,

AFAIK..

If any issues in prevoious developments OR if the user wants to extend the functionality of particuler object then he will raise a ticket.

Then the functional people will look into that issue R that particuler enhancement and they will prepare some CRs(change requests) and they will send to Technical people.

If we have any doubts in that particuler CR we will contact mostly Functional people only.rarely technical people will discuss with Customer.

Thanks,

CSR.

Go to solution
Former Member

‎07-17-2007 8:33 AM

Hi,

After implementation Project goes to Support stage.

1.We can have our own customized software to get the tickets or We can use Solution manager. Then you can discuss with Functional Consultant.

2. Once we get the ticket , it consists of Requirement document and Functional Specification (Earlier and modified - if not new developement) and Also Test cases.

3.We have to prepare Technical specification accordingly, conataining Pscude code.

4. We have to follow check list of SAP while developing code.

( We can use Standard check , Extended Check, Code Inspector)

5.We have to give this for testing person to test it.

Once it is apporved we have to send it to the client.

6. According to your company policy you can directly communicate with an user or Functional consultant will help you.

Reward if useful!

Go to solution
Former Member
In response to Former Member

‎07-17-2007 8:38 AM

0 Kudos

thanx prasad..u haver cleard my doubt..one mor thing..wat is this ticket..is this just a mail u get from enduser..is dat come s to our own lotusnotes..and hw the problem is enclose.wud u be able to give an example..plz..reward u with the highest points and it will be very helpful if u could answer this..

thanx in advance.