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Former Member
Jul 16, 2007 at 01:25 PM

Subscription sends double e-mails

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Hi all, SAP,

We have a portal user that is subscribed to a discussion.

We don't know exactly what he did, but somehow he managed to end up in a situation where he receives 2 identical mails for this subscription, and for each change that is made to the discussion to which he subscribed.

I already tried to use the "delete subscription" report for this user (Content Administration -> KM Content -> Toolbox -> User level reports), but this didn't solve the problem.

When the user re-creates a subscription on the same disucussion, again, he receives 2 identical mails for each change.

It appears that there is a corruption on the metadata / Database level. (note: we are working in DBFS mode).

Please can someone suggest possible solutions for the problem?

Can anyone tell me how to access the subscription metadata on a lower database / metadata level so I might be able to fix the corrupted subscription manually?

Thank you very much ,

David Pierre

UCB