Hi all, SAP,
We have a portal user that is subscribed to a discussion.
We don't know exactly what he did, but somehow he managed to end up in a situation where he receives 2 identical mails for this subscription, and for each change that is made to the discussion to which he subscribed.
I already tried to use the "delete subscription" report for this user (Content Administration -> KM Content -> Toolbox -> User level reports), but this didn't solve the problem.
When the user re-creates a subscription on the same disucussion, again, he receives 2 identical mails for each change.
It appears that there is a corruption on the metadata / Database level. (note: we are working in DBFS mode).
Please can someone suggest possible solutions for the problem?
Can anyone tell me how to access the subscription metadata on a lower database / metadata level so I might be able to fix the corrupted subscription manually?
Thank you very much ,