Need your expertise in solving an issue. The issue is my end user had received an invoice for particular po( ex-123). Actually for this PO we have already received GR and IR and cleared the payment. Even then the user has posted the IR through invoice verification MRHR without mentioning the quantity. Once the invoice is posted the qty it is displaying as 1.
After this the vendor has noticed the mistake for duplicate invoice he has send and has given the credit memo for the same. During this time, person who is taking the responsibility of Credit memo has given the credit memo . At this time he has mentioned the qyt as 3000 but the value is same as above.
After few month they noitced the moving average price is increased to 5 times because of this . So they have moved this issue to me .
At my end, what I have done is I have reset the cleared item for credit memo and reversed the document. By doing this I have reverse the quantity 3000 and the amount.But I am unable to do the reverse or give credit memo for the invoice( which is showing the quantity 1).
I have tried all the possible way but could not. I need your help in this.
By doing this our aim is to set the moving average price to same as earlier.
Please treat this as very very urgent.
Points will be awarded for the proper reply.