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Jul 25, 2017 at 01:08 PM

SQL Anywhere 12.0.1 for BI doesn't start because it's "not a valid Win32 application"

1511 Views Last edit Jul 25, 2017 at 02:02 PM 2 rev

Dear all,

I came across a very weird problem. We have a BO BI Platform 4.1 SP6 Patch 3 running on SQL Anywhere 12.0.1.4127 (Windows Server 2012 R2) - well, as I noticed today, it's not running anymore ...

Evertime I try to start the "SQL Anywhere for SAP Business Intelligence" Windows Service, the following error occurs:

Windows could not start the SQL Anywhere für SAP Business Intelligence Service on Local Computer.

Error 193: 0xc1

In Windows Event Viewer (Windows Logs -> System) I find a corresponding error message that says:

The SQL Anywhere für SAP Business Intelligence service failed to start due to the following error: SQL Anywhere für SAP Business Intelligence is not a valid Win32 Application.

I really don't know when this issue started. There have been no BO updates or the like. I guess it might be caused by Windows updates!? But I couldn't find any information or solution or even a hint in SAP Support Portal or anywhere else ...

I already restarted the whole server several times and tried to repair the SQL Anywhere installation (Programs+Features, rightclick, repair) - it didn't seem like it did anything else then changing the timestamp ot the installation... anyway it didn't help at all.

The funny thing is, I can start the BI database itself via command line. But the Windows Service is required to start the BI SIA - so this doesn't help.

Maybe someone of you knows this situation and how to solve it?

Many thanks in advance for your suggestions

Best regards

Marie