Partner Re-Determintation

[Former Member]

Dear experts,

We are using CRM 5.0. In the ICWC, when we create a ST and allocate a category, the system automatically updates the business partner section.

However when a change is made to one of this category, the system doesn't update the business partner section to relect change in category.

Indeed, if the system has already carried out partner determination, and the user deletes or changes a partner, the system does not carry out partner determination again, even if the user has not yet saved the transaction.

Is there a way to change this standard behavior and to trigger a new partner determination after changing a category (or a specific field)?

Thanks for your help,

Best regards,

Stephanie

[Former Member · Accepted solution]

Hi Stephanie,

You can use Badi: com_partner_badi.

Best Regards,

Pratik Patel

<b>Reward with Points!</b>

[Former Member]

Hi - Thanks for your answer. We plan to use the event handlers transaction too. Indeed, when we process service ticket via IC WebClient we don't go through the com_partner_badi.

[Former Member]

Hi Stephanie,

Even we too have faced the similar problem and I am sure once the partners are determined, they can't be redetermined once again. This is system restriction.

And now I am planning to achieve this functionality through event handlers transaction code: CRMV_EVENT.

You can explore to this transaction code or else will take some time for me to give clear picture and what to do in this transaction.