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Crystal Reports XI - slow response for parameter fields

Jul 26, 2017 at 02:52 PM


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I just upgraded a client that uses Crystal Reports XI ( to XI R2 SP4 ( for compatibility with Windows 10. Ever since, the response time for refreshing reports with parameter fields changed from 20 seconds to 4 minutes. Do they need to upgrade to a newer version of SAP Crystal Reports in order to resolve this issue? Is there a technical resource at SAP that can help me figure this out?

Thank you!

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1 Answer

Denis Konovalov
Jul 26, 2017 at 03:02 PM

Both product versions you mentioned are out of support, so getting SAP Resource to help you will be impossible.
If you upgrade to current CR version - you'll have option of SAP support investigation.

What we can do - is try to investigate a bit further via this tread, but there are no guarantees...
So, to start :
1. Are those CR designer (client) or CR Server products ?
2. What is the exact workflow that is slower ?
3. How was upgrade done exactly ?

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