Work item cannot be processed from IC WebClient agent inbox

Hi forum,

When I select a work item (service ticket) and click on the

"Interact" or "Edit" button to process the ticket the info

message is displayed as "Unable to process selected inbox item".

If I selct e-mail work item and click on "Interact" its

navigating to the account identification screen, which seems to

be correct. What might be the problem with work item for service

ticket processing from the agent inbox by clicking interact or

edit push button.

Shridhar