When I select a work item (service ticket) and click on the
"Interact" or "Edit" button to process the ticket the info
message is displayed as "Unable to process selected inbox item".
If I selct e-mail work item and click on "Interact" its
navigating to the account identification screen, which seems to
be correct. What might be the problem with work item for service
ticket processing from the agent inbox by clicking interact or
edit push button.