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Former Member
Jul 12, 2007 at 11:59 PM

tracking script fields to do a search in webclient

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Hi,

how do i track all the selections, of an interactive script, an agent has made during a call with customer?

i need to do a search based on what the agent has selected to give alternate solutions apart from the solution given by script...

using webclient (CRM 5.0)

Thanks

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