How do you configure a workflow so that requestors can request for both SAP and non-SAP applications? Can this be done in 1 request form? I am using AE 5.1 VP1.
I have tried 2 approaches: 1) ADDING THE NON SAP APPLICATION TO AN EXISTING INITIATOR and 2) CREATING A PATH FOR REQUESTS CONTAINING THE NON SAP APPLICATION. Neither approach has worked, does anyone have any ideas?
Here is what I have tried configuring, and the errors that I have received
1) ADDING THE NON SAP APPLICATION TO AN EXISTING INITIATOR: I edited an initiator that was previously configured and works. In this initiator, there is a listing of Roles (OR condition for each role), REQUEST TYPE = New (AND condition).
I tried adding APPLICATION 1 with AND condition to this initiator. I configured APPLICATION 1 in Configuration tab/Request Configuration/Application Configuration. I received an ERROR when trying to save the Initiator. Does anyone know why?
2) CREATING A PATH FOR REQUESTS CONTAINING THE NON SAP APPLICATION: I configured an initiator with APPLICATION 1, OR condition and REQUEST TYPE = NEW. I configured a stage with Application Approver as the initiator, and a path.
Here are my testing results:
a. If I create a request with the conditions APPLICATION 1 and REQUEST TYPE = NEW, the request is created successfully.
b. If I create a request with the conditions of a SAP system, ROLE name (calling an existing initiator), the request is created successfully.
c. If I create a request with APPLICATION 1, SAP SYSTEM, ROLE name, and REQUEST TYPE = NEW, I get an error saying that multiple initiators are called.